Effective Date: 10/24/2025
Website: https://ea99store.com
Company: EA99Store — The Discount EA & Indicator Marketplace

At EA99Store, we take pride in delivering high-quality, tested, and verified Forex trading tools — including Expert Advisors (EAs) and Indicators — at significantly discounted prices compared to the market. Every product we offer is intended to help traders automate and enhance their trading experience.

However, as all products on this website are digital software products (non-physical and downloadable), we must maintain a clear and fair refund policy to prevent misuse and ensure honest transactions.

This document outlines our 7-Day Refund Guarantee, 30-Day Exchange Policy, and the conditions under which refunds or exchanges are accepted.

🧾 1. General Overview

All products sold through EA99Store are delivered digitally and instantly after purchase. Once the product files or license keys have been downloaded, the item is considered “delivered.”
Because of the digital nature of these items, refunds are not automatically granted — they are provided only under certain valid circumstances, described below.

We strongly encourage every customer to review the product details, compatibility requirements, and descriptions before completing their purchase.

🔁 2. 7-Day Refund Policy

We offer a 7-day refund guarantee in case the EA or Indicator you purchased fails to function on your MT4 or MT5 trading platform due to a technical issue on our side that cannot be resolved through support.

✅ Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  1. You must contact us within 7 calendar days from the purchase date.
  2. You must provide clear proof of the issue, such as:
    • A screenshot or video showing the error message or malfunction.
    • Details about your MT4/MT5 platform, broker, and account type.
  3. Our technical support team must verify that:
    • The product does not work on a normal MT4/MT5 installation.
    • The issue is not caused by user error, broker limitations, or incorrect setup.
  4. You must have followed all installation instructions and activation steps provided after purchase.

🚫 Refunds Will NOT Be Granted If:

  • You entered an incorrect account number, license key, or activation email.
  • You changed your broker, account type, or platform after installation.
  • The EA behaves differently due to market conditions, spreads, VPS delays, or broker restrictions.
  • You “did not like” the strategy, performance, or trading style of the EA.
  • You attempt to request a refund after using or modifying the product.
  • The issue could be fixed through assistance, but you refused to cooperate with our support team.

We are fully committed to ensuring every customer receives working software. In most cases, technical issues can be resolved through support within minutes.

🔄 3. 30-Day Exchange Guarantee

If your EA or Indicator stops working, becomes deactivated, or starts showing an error within 30 days of purchase, you are entitled to a free exchange or replacement.

✅ Eligibility for Exchange

  • The error must be caused by a technical issue in the EA file or compatibility problem (not by broker restrictions or user modification).
  • The issue must be confirmed by our technical team after testing.
  • The exchange request must be made within 30 calendar days from the purchase date.

💡 How the Exchange Works

  • You can choose another product of equal or lesser value as a replacement.
  • If the same EA or Indicator has been updated, we will provide the new working version.
  • If your purchased EA is no longer available, you can select an alternative from our catalog.

Each purchase qualifies for one exchange only, unless otherwise approved by our support team.

⚙️ 4. Support Process Before Refund or Exchange

Before issuing any refund or exchange, our team will:

  1. Review your submitted issue and documentation.
  2. Attempt to diagnose and fix the problem via email, Telegram, or remote support.
  3. If the issue cannot be resolved within a reasonable time, your refund or exchange will be approved.

Please note that in 90% of cases, EAs or Indicators that appear “not working” are simply misconfigured due to chart settings, missing DLL permissions, or broker limitations. We will do our best to guide you through the correct setup process.

💳 5. Refund Processing Time

If your refund is approved:

  • Refunds are issued to the original payment method used at checkout (Card, PayPal, Crypto, or other payment gateway).
  • Processing may take 5–10 business days, depending on your payment provider.
  • You will receive an email confirmation once your refund is completed.

Refunds cannot be processed to a different account, wallet, or card.

🧠 6. Important Notes

  • All our digital products are for personal use only. Redistribution, resale, or sharing of our files is strictly prohibited and may result in account termination.
  • EA99Store reserves the right to refuse service or cancel refund/exchange eligibility for users suspected of fraud or product misuse.
  • Refunds and exchanges are handled fairly, but repeated refund requests or suspicious activity may result in blacklisting from future purchases.
  • Our products are provided “as is”, and profitability cannot be guaranteed — results depend on broker, market conditions, and user configuration.

📞 7. Contact & Support

We are here to help you 24/7 with any issue related to installation, activation, or product errors.
Before opening a dispute, always contact our support team — most issues are easily fixable within minutes.

Contact Methods:

Our team typically responds within 1–24 hours, even on weekends.

🔒 8. Acceptance of Policy

By purchasing, downloading, or using any EA or Indicator from EA99Store, you acknowledge and agree to this Refund & Exchange Policy.
We reserve the right to update, modify, or revise this policy at any time without prior notice. Any changes will be posted on this page and become effective immediately.

⚖️ 9. Summary

  • ✅ 7-Day Refund Guarantee – If the EA/Indicator doesn’t work due to our issue.
  • 🔁 30-Day Exchange Guarantee – If your EA/Indicator stops working or shows an error.
  • ⚙️ Support First – We always try to fix the problem before issuing a refund.
  • 🚫 No Refunds – For wrong account details, broker issues, or dissatisfaction with results.
  • 💳 Refund Timeline – 5–10 business days after approval.

EA99Store – Trusted Discount EA Marketplace

Providing premium Forex tools at the lowest prices — with honest policies, real support, and customer-first service.